Il89 Privacy Policy — How Your Data Is Protected

Il89 (hereinafter "il89", "we", "our") is an international online gaming and betting platform. This Privacy Policy explains in detail how personal information of users ("you", "user") of the il89.org website and its mobile application is collected, stored, used, and protected.

This Privacy Policy applies to all il89 products and services — from website browsing and account registration to deposits, gaming, and customer support. il89's Privacy Policy has been developed in accordance with international data protection standards.

By registering with il89 or using our services, you automatically agree to this Privacy Policy. If you do not agree, please refrain from using il89, and if you already have an account, contact our support team.

Under il89's Privacy Policy, we collect only the minimum information necessary to provide our services. The types of data collected and how they are gathered are detailed below:

Additionally, when you contact our customer support, the content of that conversation and any additional information you provide may be retained. All such information is used to deliver a better service to you.

Under il89's Privacy Policy, collected information is used for the following purposes:

• Account management: Your information is used to create, verify, and secure your account, as well as for login verification and password resets.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• KYC & legal compliance: Identity verification is carried out to comply with regulatory requirements.
• Fraud Prevention: Data is analyzed to detect and prevent suspicious activity.
• Customer Service: Your information is used to resolve issues and complaints promptly.
• Service Improvement: User experience data is analysed to continually improve the platform.
• Promotional Communications: With your consent, we will keep you informed about special offers and updates. You may withdraw this permission at any time.
• Responsible Gaming: Your gaming patterns are analyzed so that assistance can be offered when needed.

Il89's Privacy Policy ensures that your information will never be used beyond the specific purposes stated.

Il89 does not share your personal information with third parties — this is the cornerstone of our Privacy Policy. However, in certain limited circumstances, sharing information may be necessary:

• Payment Provider: To process deposits and withdrawals, necessary information is shared with payment gateways including Mobile Banking, Nagad, and Rocket.
• KYC service provider: Data may be shared with approved third-party KYC providers for identity verification purposes.
• Legal authorities: Information may be disclosed in response to a court order, regulatory directive, or lawful request from a law enforcement authority.
• Game Provider: For Live Casino or slots games, limited data is shared with the game provider.

All third parties with whom data is shared are bound by il89's strict privacy standards. Should any third party breach these standards, il89 will terminate its relationship with them.

Il89 uses cookies and similar tracking technologies on its website. Their use is transparently explained as part of this Privacy Policy:

• Essential cookies: These cookies are essential for maintaining login sessions, verifying security, and delivering core services. They cannot be disabled.
• Functionality cookies: This cookie is used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to analyze website traffic and usage patterns. These are completely anonymous.
• Marketing Cookies: Used solely to show relevant promotional content based on your consent.

You can manage cookies at any time through your browser settings. Disabling essential cookies may prevent some il89 services from functioning properly.

A key part of il89's Privacy Policy is the protection of your information. We employ the highest industry-standard security measures:

• All data transfers use 256-bit TLS/SSL encryption.
• Stored data is protected with AES-256 encryption.
• Two-factor authentication (2FA) is used to protect your account.
• Regular security audits and penetration testing are conducted.
• Strict data access controls are in place for staff — only personnel who require it can access your information.
• In the event of a data breach, affected users will be notified within 72 hours.

This Privacy Policy clearly specifies how long il89 retains your information:

• Account information: Retained for the duration of account activity and for a minimum of 5 years after closure (as required by law).
• Transaction Details: Retained for up to 7 years in accordance with financial regulatory guidelines.
• KYC documents: Retained for 5 years after account closure.
• Customer Service Information: Retained for up to 3 years after last contact.
• Log Files: Retained for a maximum of 12 months.

Once legal retention obligations have expired, il89 securely deletes or anonymizes your data. The deletion process is automated and carried out with full security.

Il89's Privacy Policy gives you full control over your own information. You have the following rights:

To exercise any of these rights, please contact our support team by email. We are committed to responding to your request within 30 days.

Il89's Privacy Policy takes a strict stance on protecting minors. Our services are available to individuals aged 18 and above only.

• Age is verified at registration, and proof of age is collected as part of the KYC process.
• If a minor has registered an account in error, the account will be closed and all associated data deleted as soon as it is identified.
• Parents who have concerns are welcome to contact us.

Il89 may update this Privacy Policy as needed. Any changes will follow the process outlined below:

• For significant changes, registered email addresses will be notified at least 14 days in advance.
• The date of any change will be displayed at the top of this page as the "Last Updated" date.
• For significant changes, confirmation of acceptance of the updated policy will be requested when you next log in to the platform.
• If you do not agree to the updated policy, you may request to close your account.

Continued use of il89 following any changes will be considered acceptance of the updated Privacy Policy.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support within the platform
• Response Time: Typically within 24 hours

For privacy-related complaints, please contact il89 directly in the first instance. If the matter is not resolved to your satisfaction, you may escalate your complaint to the relevant regulatory authority.